Fire Cam’s shipping terminals are out of the St Louis area and ship throughout the day, M-F. Orders placed after hours and on Saturday, Sunday or Holidays will be processed on the next business day. Special sale events may increase processing time. Tracking information will be emailed after order is picked up by the carrier.
Fire Cam offers 2 shipping options on our website for single camera orders:
1) Standard Shipping: Expect orders to arrive in 2-6 business days depending on your location. Carriers used for this service are USPS and Fed Ex Smart Post, delivered by USPS. Delivery to a PO Box, APO or AK and HI can only use this service.
2) Expedited Shipping: Expect orders to arrive 1-3 business days depending on your location. Carriers used for this service are Fed Ex and UPS. Orders of more than 1 camera will be automatically shipped by this method.
For next day shipping or special requests please contact Fire Cam at 618-416-8390 or email firstname.lastname@example.org for availability and pricing.
For orders shipped outside the USA, your order will be shipped via USPS International Mail. Delivery times vary by destination. Allow up to 30 days for delivery. All payments in US Dollar. The shipping charge does not include customs duties and international taxes. The customer is responsible for any import duties or taxes which may be levied by their country authorities. Please check your countries import and taxation policies to avoid unexpected cost before ordering.
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at Support@FireCam.com to obtain a Return Authorization number known as an RA #. Upon approval, an RA form will be emailed which must be completed in full and returned with item(s). All returns that are not exchanged for another item can be refunded only within 14 days of the original purchase date and refund is subject to a 15% restocking fee and the item MUST be UNUSED / NOT DAMAGED and in the ORIGINAL box. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request (in which case the 15% restocking fee will be waived).
Once you receive your RA #, you must ship the item(s) back within 7 business days to receive an exchange or the RA # will become null and void. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and or exchanges. Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.
ALL Fire Helmet Cameras™ are covered under the "Fire Cam Damage" warranty throughout the warranty period. If your camera's components accidentally get damaged in a fire, you are covered for a FREE replacement. This warranty ONLY applies to customers who purchase directly from Fire Cam unless a distributor of Fire Cam otherwise specifies. Fire Cam products are not recommended for concrete training towers or flashover chambers where it could sustain high temps for long periods of time and this warranty will not apply to repeated abuse of the product. We are the ONLY Fire Helmet Camera™ manufacturer and the ONLY company that offers this type of warranty. Please go to www.FireVideo.net and use the Contact Us page.